Return & Refund Policy

Last Updated: September 21, 2026

At MethadonePK.com, we are committed to providing customers with genuine pharmaceutical products that are properly packaged and handled. Because medicines are health-sensitive products, we follow strict safety standards regarding returns, replacements, and refunds.

  1. Returns of Medicines

For safety, hygiene, and pharmaceutical-quality reasons, medicines generally cannot be returned or exchanged once they have been delivered to the customer.

We do not accept returns for:

  • Change of mind or personal preference
  • Incorrect quantity ordered by the customer
  • Customer no longer requiring the medicine
  • Orders placed incorrectly by the customer
  • Opened, used, or partially used medicines
  • Medicines that have been stored by the customer after delivery
  1. Damaged or Incorrect Orders

If you receive a package that is:

  • Damaged during transportation
  • Tampered with
  • Missing items
  • Different from the product ordered

please contact our customer support as soon as possible after delivery.

We may request photographs or other information about the package and product so that we can investigate the issue and determine whether a replacement or refund is applicable.

  1. Expired or Defective Product

If you believe you have received an expired, defective, or otherwise compromised product, do not use it.

Contact us immediately with your order details and photographs of the product, packaging, batch number, and expiry information. We will review the matter and provide an appropriate resolution where applicable.

  1. Refunds

Where a refund is approved, the refund will normally be processed using the applicable payment method or another method agreed upon by MethadonePK.com.

Processing times may vary depending on the payment provider or financial institution.

Shipping and delivery charges may be non-refundable unless the issue resulted from an error attributable to MethadonePK.com.

  1. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, dispatched, or otherwise committed for delivery, cancellation may no longer be possible.

  1. Prescription and Regulatory Requirements

Certain medicines may be subject to prescription, controlled-substance, or other regulatory requirements. Orders are processed only where legally permissible and subject to applicable requirements.

Return, replacement, cancellation, and refund decisions may also be subject to applicable pharmaceutical and regulatory requirements.

  1. How to Contact Us

For return, replacement, or refund enquiries, please provide:

  • Order number
  • Customer name
  • Product name
  • Date of delivery
  • Description of the issue
  • Clear photographs, where applicable

Our support team will review the request and respond with the next steps.

Important

Do not send medicines back to us without receiving prior instructions from our support team.

MethadonePK.com reserves the right to review each return, replacement, cancellation, or refund request individually and in accordance with applicable laws, regulations, and pharmaceutical safety requirements.